Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Return Window: You have 30 days from the date of receipt to request a return.
- Process: To initiate a return, please contact our Customer Service team at support@fortunaenergysolution.com or call us at [Customer Service Phone Number]. We will guide you through the process and provide instructions on how to return your product.
2. Refunds
- Inspection: Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, a refund will be processed to your original payment method within 7–10 business days.
- Non-Refundable Items: Certain items, such as used or damaged generators or customized products, may not be eligible for a refund.
3. Exchanges
- If you need to exchange a product for a different model, please initiate a return first. Once the returned item is inspected and approved, you may place a new order for the preferred model.
4. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect upon delivery.
- Shipping Refunds: Original shipping fees are non-refundable.
5. Defective or Damaged Items
If you received a defective or damaged product, please contact us within 7 days of receipt for an exchange or full refund. We will cover the shipping costs for returns of defective or damaged items.
6. Non-Returnable Items
The following items cannot be returned:
- Products purchased over 30 days ago
- Items not in their original condition
- Used generators and equipment
7. Contact Us
For any questions or concerns about our Refund and Returns Policy, feel free to reach out: